Our Reviews
Patricia C|2022 Chevrolet Colorado
Confirmed Service Customer
5/21/2025
Great service
5/28/2025
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
BIG STONE GAP, VA
Pamela S|2025 Chevrolet Tahoe
Confirmed Sales Customer
5/22/2025
Easy process Knowledgeable employees Fair deal
NATHAN JACKSON
5/28/2025
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
PENNINGTON GAP, VA
Jacob S|2025 Chevrolet Colorado
Confirmed Sales Customer
6/25/2025
It was amazing great group of people to work with
REBECCA MURRAY
6/26/2025
We’re so happy to hear you had an amazing experience! Working with a great group of people makes all the difference, and we’re thrilled our team delivered just that. Looking forward to the next opportunity to serve you!
PENNINGTON GAP, VA
John C|2023 Chevrolet Silverado 1500
Confirmed Service Customer
6/26/2025
Courteous and quick
6/27/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
BIG STONE GAP, VA
Willie H|2024 Chevrolet Trax
Confirmed Service Customer
6/29/2025
Great service
6/30/2025
Hi, thank you so much for your high rating. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Freedom Chevrolet!
LETCHER COUNTY, KY
Donna C|2023 Chevrolet Camaro
Confirmed Service Customer
7/3/2025
Always a wonderful experience!!
7/4/2025
Thank you for the love! We’re honored to make every visit a wonderful one—that kind of consistency is what we’re all about. Here’s to more great experiences and smiles waiting on the other side of the showroom!
PENNINGTON GAP, VA
Patsy B|2024 Chevrolet Blazer
Confirmed Service Customer
7/22/2025
Friendly courteous service. Competent
7/23/2025
We appreciate your kind feedback! Friendly, courteous, and competent—that’s the service trio we strive to deliver at every turn. Like a well-tuned engine, it all runs better when everything works in harmony.
PENNINGTON GAP, VA
Heather H|2022 Chevrolet Suburban
Confirmed Service Customer
9/2/2025
Very professional and helpful..
9/3/2025
Hi, thank you for taking the time to leave a review for us at Freedom Chevrolet! We're looking forward to your next visit!
DRYDEN, VA
Robert A|2021 Chevrolet Equinox
Confirmed Service Customer
9/17/2025
It was different in only paying for the service at the service department with delivery of the vehicle using a beeper to let you know that service was completed. Pickup invoice, keys and vehicle at the service location in the back of the dealership. Previous times in the past many years we would be brought the keys, invoice description for questioning if need be by a tech up front. Then we pay the cashier up front.
9/18/2025
We appreciate your feedback about our updated service process. Your experience with quick pickup and delivery is exactly the type of convenience we strive for, and we’ll continue making each visit as smooth as possible.
DRYDEN, VA
Robert A|2021 Chevrolet Equinox
Confirmed Service Customer
5/21/2025
Timely oil change and tire rotation
5/28/2025
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
DRYDEN, VA
Sharon F|2025 Chevrolet Trailblazer
Confirmed Sales Customer
6/3/2025
i rated the service as Excellent but it appears to not show. Trey Early is an excellent salesman, very personal. We were impressed with the speed and efficiency of the whole process.
TREY EARLY
6/4/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
BIG STONE GAP, VA
Scotty S|2024 Chevrolet Equinox
Confirmed Service Customer
6/11/2025
Service department manager was very nice. Work was completed in a timely manner
6/13/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
CRANKS, KY
Adrienne S|2022 Chevrolet Equinox
Confirmed Service Customer
7/2/2025
Great & fast service!
7/3/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
APPALACHIA, VA
Samantha M|2025 Chevrolet 1500 Silverado
Confirmed Sales Customer
7/4/2025
It was great.
REBECCA MURRAY
7/6/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
WHEELWRIGHT, KY
Kirby H|2015 Chevrolet Colorado
Confirmed Service Customer
9/28/2025
I like dealing with honest people, I won’t go into details but I had a problem with my Chevy Colorado and they fixed everything and did it with no charge!
9/29/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Freedom Chevrolet and we hope to see you again soon!
NORTON, VA
Logan M|2021 GMC Acadia
Confirmed Service Customer
9/29/2025
I brought vehicle in to have 2 issues fixed. I live an hour and a half away so it’s not easy to get off work and waste a whole day bringing it over there. I explained both issues on the phone when making the appointment, again when I arrived at the dealership, again when they advised me they were changing thermostat. Was told everything was fixed and after leaving vehicle still having the exact same issue. Called service department and they advised me they just forgot to check the issue after asking them to 3 times. He said I could bring it back another day and i explained the distance I live away but he offered no other help.
10/3/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
BLEDSOE, KY
Harrison G|2023 Chevrolet Traverse
Confirmed Service Customer
10/16/2025
Satisfied.
10/17/2025
Thank you for your kind words! We're so happy to hear you’re satisfied with the service. We look forward to assisting you again whenever you need us!
DUFFIELD, VA
Willie H|2024 Chevrolet Trax
Confirmed Service Customer
10/29/2025
Very nice staff..
10/30/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
LETCHER COUNTY, KY
Janet H|2026 Chevrolet Trax
Confirmed Sales Customer
1/9/2026
Shane was amazing! He earned my business and I got a great deal!! He was so easy to work with and he helped me a lot
SHANE TAYLOR
1/10/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
APPALACHIA, VA
Tammy H|2026 Chevrolet Equinox
Confirmed Sales Customer
1/27/2026
Becky Murray is always awesome she goes above and beyond to help u anyway she can to make sure you get the car u want. This is one of the reasons why me and my husband keep coming back to purchase cars at to Freedom Chevrolet plus Freedom Chevrolet is a great dealership! ❤️
REBECCA MURRAY
1/28/2026
Thank you for the wonderful and heartfelt feedback. We’re glad Becky goes above and beyond to ensure you get the perfect car, and we’re thrilled your loyalty to Freedom Chevrolet continues. We truly appreciate your support and look forward to your next visit!
NORTON, VA
William W|2023 Chevrolet Silverado 1500
Confirmed Service Customer
2/2/2026
My truck was in and out in 30 minutes and the job well done
BIG STONE GAP, VA
Kirby H|2015 Chevrolet Colorado
Confirmed Service Customer
2/6/2026
Service department is always accommodating and tries to get your vehicle in and served as quickly as possible
NORTON, VA
Tammy H|2026 Chevrolet Equinox
Confirmed Sales Customer
2/11/2026
Becky Murray in sales is awesome she goes above and beyond making sure you get the car u are wanting, this is one reason me and my husband keeps coming back to buy cars from freedom chevrolet plus the dealership the are great!!
NORTON, VA
Robert A|2021 Chevrolet Equinox
Confirmed Service Customer
2/13/2026
Time in shop for my vehicle was minimal with oil n filter change and tire rotation completed. Doing the multipoint inspection on brakes and other vehicle needs was also done timely.
DRYDEN, VA
Michael S|2008 GMC Sierra
Confirmed Service Customer
2/13/2026
Always liked having my vehicles serviced here. Kind of disappointed with this last service but my truck had just been worked on a couple weeks prior and had to have some of the same work redone and felt it should have been covered under warranty but was charged for it and still having the same issues
KEOKEE, VA
Kenneth S|2025 Chevrolet Silverado 1500
Confirmed Service Customer
11/3/2025
Professional and quick
11/4/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DRYDEN, VA
Donna E|2026 Chevrolet Trailblazer
Confirmed Sales Customer
11/12/2025
Very nice people.
NATHAN JACKSON
11/12/2025
Thank you for recognizing our team! We’re thrilled to hear you found everyone very nice—creating a welcoming environment is always our goal. We look forward to your next visit and another positive experience!
LYNCH, KY
Laura L|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
11/24/2025
The service department was exceptional. They both jumped right in to help me with my broke down truck, got the rental approved and started working on my truck. They were 5 stars all the way!
11/25/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BIG STONE GAP, VA
Maurice D|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
12/1/2025
Got oil or something all over my driver seat.
12/2/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
DRYDEN, VA
Dustin B|2025 Chevrolet Trailblazer
Confirmed Service Customer
1/5/2026
Only issue i have is the online scheduling for Freedom Chevrolet. It will not let me make appointments. Which it makes it so much easier. I have went through trouble shooting on my end. It’s not the issue. Because I can make appointments at any other dealership but Freedom. Hope it can be looked into.
1/7/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
BIG STONE GAP, VA
Adam M|2026 GMC Sierra 2500 HD
Confirmed Service Customer
2/2/2026
Sam always goes out of his way to help He makes the experience easy
PENNINGTON GAP, VA
Eddie G|2026 Chevrolet Trailblazer
Confirmed Service Customer
2/16/2026
As always, The service you would expect!
PENNINGTON GAP, VA